Payment and Billing |
We accept Visa, Mastercard, and American Express. You can also mail
your order with a check.
Your credit card will not be billed until your order is ready to be
shipped.
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Credit Card Security |
When you place an order online, you enter your payment information
on a "secure" page that use SSL (Secure Socket Layer) Technology. This
page will "encrypt" or code your information to shield it from theft.
As an added layer of protection, we process all credit cards in house,
not through an online service.
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Shipping |
Standard Shipping Charge: We charge a flat shipping and handling
rate of $14.95 per order for delivery in the United States, which
includes insurance and packaging. Additional shipping may apply to
large orders and we will contact you in advance with a shipping quote.
Standard Delivery Time: Generally orders are shipped within (3)
Business Days, excluding holidays. Standard shipping is FedEx Ground
and delivery time is between 1-6 days depending on your location. Your
order is shipped from zip code 90027 and you can get the estimated
delivery time to your zip code at www.fedex.com.
Expedited Delivery: Overnight, 2 Day, or 3 day delivery is often
available. Please e-mail or call ahead before placing order to ensure
that we can meet your deadline. Charges vary.
International Shipping: We ship worldwide via FedEx or UPS.
Shipping charges vary depending on your location. There is a minimum
charge of $25 that will be added to your online invoice. Your final
shipping charge will be adjusted to reflect actual shipping costs once
we receive your order. If you want to know the shipping charges in
advance, please contact us BEFORE placing your order at
info@devonleighdesign.com or (888) 813-3866.
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Sales Tax |
All orders shipped to an address WITHIN California are subject to
sales tax of 8.25%.
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Tracking Your Order |
You will receive two e-mails from us. The first email will arrive
shortly after your order is placed to confirm that we received your
order and it is being processed. We will contact you a second time when
your order has shipped and it will include a tracking number for either
FedEx or UPS. You can use this number to track the delivery of your
package online: www.fedex.com or www.ups.com. If you do not receive
these e-mails, it is possible that you entered an incorrect e-mail
address, and you will need to call us directly to confirm your order at
(888) 813-3866.
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Returns Policy |
Due to the custom nature of our work, all sales are final. We
cannot accept returns for refund, exchange nor credit. If you would
like more information about a particular piece before you buy please
feel free to contact us with your questions. Email us at
info@devonleighdesign.com or call us (888) 813-3866.
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Repairs |
We provide service for our jewelry when it is in need of repair
from normal usage. Simply send the piece to us, we will inspect the
piece and we will contact you with an estimated repair fee before
proceeding. If you have concerns about the turnaround time, please call
ahead before shipping to check our work load and discuss your needs.
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Re-stringing for Length |
If you would like to have your piece adjusted for length, we will
be glad to restring it for you according to your size specifications.
We charge a flat fee of $25 (plus tax and return shipping) unless we
need to use more stones. If so, we will contact you with an estimate
before proceeding. Please be specific in your length request and ship
your piece to the address below. Repair time may vary. If you have
concerns about the turnaround time, please call ahead before shipping
to check our work load and discuss your needs.
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Shipping to Us |
For your protection, please ship only via UPS or Fedex to the
following address. Be sure to insure your package and retain the
tracking number. We cannot be responsible for packages shipped without
tracking or insurance. No COD deliveries accepted. Return shipping
costs will be added to your final bill. Be sure to include contact
information, including a day and evening phone, an e-mail address, and
a return shipping address. Returned items must be packed with
sufficient padding to ensure safe delivery. Devon Leigh Design will not
be responsible for items damaged in transit due to insufficient or
inappropriate packaging. Ship to:
Devon Leigh
2214 Talmadge St
Los Angeles, CA 90027
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Stone Availability |
Due to the unique nature of the stones used, from time to time a
particular stone featured on the site may not be available. In such
case, you will be contacted before your credit card is charged. You
will have the choice of selecting an alternate stone (Devon can suggest
suitable alternatives), selecting another piece, or canceling your
order.
All prices are subject to change without notice.
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Privacy Policy |
We will never share or sell your information with anyone for any
reason. If you choose to join our mailing list, your e-mail address
will be hidden from other viewers when an e-mail is sent out.
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